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Looking for more than just another assignment? We're looking for you! This isn't just another assignment, but a real opportunity and a challenge for the right person. LRS Consulting Services is seeking a Help Desk Support Manager for a 6-month contract to hire opportunity with our client in Boudler, CO! LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you! The Help Desk Support Manager will:- Be responsible for all Help Desk operations, including the development and execution of the organization's ticketing system. - Proactively manage all support requests by ensuring each request is tracked to completion and by developing and enforcing SLA’s. - Oversee the support organization's ticketing system, assigning, tracking, and following up on support requests. - Monitor all requests to ensure all established SLA’s are met or exceeded escalating issues as appropriate.- Assist in the development of timelines and milestones of smaller IT related projects to ensure they are completed on time and under budget.- Provide technical support to users and maintain existing technology functionality with minimal disruption utilizing help desk and work order processes.- Establish, document, execute, and manage help desk policies, procedures, controls and standards; ensure that the support team delivers consistent and repeatable solutions to the end user.- Partner with other teams to ensure the IT help desk is meeting all expectations.- Manage, maintain and review service and support agreements, leases and other expense-related technology assets and services.- Assist in the selection, training, and supervision of IT support staff; develop a high-performing team by coaching, counseling, and disciplining employees; plan, monitor and appraise staff performance.- Evaluate business processes and end user experiences, looking for areas to improve upon wherever possible.- Provide leadership in strengthening internal communications with staff at all levels throughout the organization; create and promote a positive and supportive work environment.To apply, please submit your resume to hropp@LRS.com. Visit us online at www.LRS.com.LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.
- Bachelor’s Degree in Computer Information Technology, Computer Science or a related field- 3+ years of experience in a management role with responsibility in a corporate technical environment with project management duties- Strategic planning and system design experience, interacting with all levels of the organization (from senior management to user teams)- Expereince establishing and maintaining a high performing support team in a multi-site organization- Experience in the following:Office 365Servers running Windows Server operating systemsMicrosoft Windows 7, 8.1, and 10Help desk / work order systemsCommunication systems and computer hardware experience- Knowledge of formal project management methodologies- Track record in building effective teams and cross-functional relationships- Candidate must be able to effectively communicate in English (written & verbal)- Candidate must have permanent authorization to work in the USA for any employer- Corp to corp candidates will not be considered
This position is: Direct Placement
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