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Looking for more than just another assignment? We're looking for you! This isn't just another assignment, but a real opportunity and a challenge for the right person. LRS Consulting Services is seeking a Business Analyst for an 18-month contract opportunity with our client in Dallas, TX! LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you! The Business Analyst will:- Be involved in the planning and establishment of core Request Management processes. - Be responsible for the complete request lifecycle from definition through Customer satisfaction. Included in the lifecycle are the definition, classification, approval, tracking and fulfillment of requests. - Participate in Continuous Service Improvement activities to improve KPIs and OLAs. - Provide instrumentation of the Request Process to drive transparency and accountability.- Liaison with various groups throughout the Company to ensure service level targets are met, Customer satisfaction remains high, and escalations occur in a timely manner. - Lead request requirement gathering sessions.- Participate in documenting requests, workflow, and reports. - Develop, manage and maintain request fulfillment process and associated procedures/tasks.- Conduct and/or participate in recurring Request Management meetings with Customer/Teams. - Assist other IT Service Management Teams as necessary providing statistics, suggestions, and enhancement opportunities. - Collaborate with other suppliers on issues/tasks spanning multiple areas.- Ensure collaboration between requestor, supply chain, and delivery teams. - Assist in Service Catalog definition as well as Sample Request creation.- Publish trend analysis, sharing periodical reports to internal and external consumers. - Be responsible for Customer Satisfaction throughout the process.- Guide all Customers to follow the Service Request Management process.- Coordinate and participate in Service Request Management system enhancement testing.- Follow standard Change Management processes when promoting new services to Production.- Organize and assemble needed resources required to develop a solution/proposal/deliverable.To apply, please submit your resume to hropp@LRS.com. Visit us online at www.LRS.com.LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.
- 4+ years experience as a Business Analyst- 4+ years experience with Systems Development Life Cycle Methodology (SDLC) - Experience in developing, engineering and improving IT Service Management processes- Experience building out Service Catalogs in ServiceNow- Experience in creating, managing and maintaining process diagrams and process definition documents- Experience in gathering and analyzing requirements to improve existing processes- Experience in defining process metrics and KPIs- Request analysis and trending experience- Experience in analyzing performance data to demonstrate the effectiveness of the Request Fulfillment process- Experience with user acceptance testing (UAT), including test script creation, execution and signoffs- Service Management Reporting experience- Experience creating Live Dashboards and associated analytics- Experience in the use of Service Management Platform (ServiceNow, BMC/Remedy, UniCenter, HP, IBM etc.) - Experience in developing, managing, and maintaining the Service Request Management process and associated procedures - Candidate must be able to effectively communicate in English (written & verbal)- Candidate must have permanent authorization to work in the USA for any employer- Corp to corp candidates will not be considered
- ITIL Foundation/Advanced ITIL Certification (Service Operations and/or Continual Service Improvement)- Large business background (working in a company of similar scale)- Experience managing a Service Catalog- Experience in leading the transformation of business processes - Basic Project management skills
This position is not eligible for benefits.This position is: Contractual
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