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Looking for more than just another assignment? We're looking for you! This isn't just another assignment, but a real opportunity and a challenge for the right person. LRS Consulting Services is seeking a CSI Analyst for an 18-month contract opportunity with our client in Dallas, TX! LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you! The CSI Analyst will:- Be part of a larger Service Management organization (approximately 50 people) which supports various ITIL Processes; will be part of a multi-year technology transformation restructuring technology to better support our business. - Focus on measuring, and improving all aspects of IT services. They will focus on effectiveness, efficiency, cost, and quality throughout the Service Lifecycle. - Define and control measurements (KPIs) in close partnership with ITIL Governance teams and Technology Leadership. - Drive the CSI process, own the CSI registry and support transparency in all ITSM disciplines. - Conduct Continuous Service Improvement activities, prepare reporting and operational reviews (including analysis of SLAs) and provide full instrumentation of vital processes to drive transparency and accountability. - Provide leadership, guidance and support to the Continuous Improvement functions of Service Management.- Liaison with multiple groups (including technology and non-technology) to ensure service level targets are met, customer satisfaction remains high, and escalations occur in a timely manner. - Participate in measuring numerous ITIL processes, and construct reports and relevant dashboards.- Develop, manage and maintain Continuous Improvement Plans and associated materials.- Conduct and/or participate in weekly/monthly Operational reviews with Technology leadership and process teams.- Assist other IT Service management teams as necessary with statistics, suggestions, and enhancement opportunities. - Collaborate with other suppliers on issues/tasks spanning multiple areas.- Publish trend analysis, sharing periodical reports to internal customers.- Support and share continuous improvement plans with effective communication across operational groups. - Facilitate and manage innovation and organizational learning.- Leverage the expertise of people across the organization.To apply, please submit your resume to hropp@LRS.com. Visit us online at www.LRS.com.LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information,citizenship status or protected veteran status.
- 4+ years of experience in developing, engineering and improving IT Service Management processes- 4+ years of experience in creating, managing and maintaining process diagrams and process definition documents- 4+ years of experience using a Service Management Platform. (BMC/Remedy, ServiceNow, UniCenter, IBM etc.)- 3+ years of experience in gathering and analyzing requirements to improve existing processes- 3+ years of experience in defining, measuring and trending KPIs and process metrics- 1+ years of experience in developing, managing, and maintaining the CSI process and associated procedures- Ability to analyze performance data to demonstrate the effectiveness of the ITIL processes - Candidate must be able to effectively communicate in English (written & verbal)- Candidate must have permanent authorization to work in the USA for any employer- Corp to corp candidates will not be considered
- ITIL Foundation Certification (or Higher) strongly preferred - Experience in leading the transformation of business processes - IT Service Management Process Ownership- IT Service Management Platform Implementation- IT Service Management Platform Development- Project Management skills- Advanced ITIL Certification (Service Operations and/or Continual Service Improvement)- Experience with Kaizen and Six Sigma tools- 5S, Value Stream Mapping, SMED, Poke-yoke, or Kanban experience - Experience conducting attainment / sustainment audits
This position is not eligible for benefits.This position is: Contractual
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