Submit Questions
LRS^® is widely recognized as an industry leader in quality technical support and is constantly striving to provide our customers with an unparalleled level of technical support service.  Technical support for the suite of products from Levi, Ray & Shoup, Inc. is provided to all customers with current maintenance contracts.  Maintenance includes upgrades to new releases and/or fix levels, problem analysis and debugging, and assistance with user exits.  Customers with current maintenance can also access online technical support, including maintenance resolutions and documentation, by searching the Product Support Database.

To contact our product support staff:

• Phone: (217) 793-3800
  Monday - Friday, 7:00 AM to 5:00 PM Central Standard Time
  Off-hours emergency support is provided at the same number
• Fax: (217) 787-4014
• E-mail: Submit a question to product support below

When contacting us for support, please provide the following information:

• Customer ID
• Company name
• Product name
• Product release and fix level
• Your name
• Phone number
• E-mail address
• A brief subject
• The question or a description of the problem
• The accompanying "dump" file (as long as it is less than 4M in size)

Please tell us about yourself:

* First Name:
* Last Name:
* Company:
* E-Mail:
* Telephone Number:
LRS Customer Number:
Country:

Which product is your question concerning?

Product(s):     (no selection indicates "all" products)

Mainframe Based Output Products       VPS Release V1 R7.0 V1 R8.0 V2 R1.0 VPS/TCPIP VPS/PCL       VPS/IPDS VPS/CDI VPS/LCDS       VPS/XES AFP VPS/Email VPS/PDF       VPS/Secure™           DRS Release 3.3 3.4 DRS/TCPIP DRS/STI       DRS/Natural Interface DRS/SAPR2 Interface DRS/Secure™       DRS/OutputManager™           LRS/MVS Server LRS/OS/API VPS/Report Browse       VPSPrint LRS/Queue            Monitoring and Control Products       VMCF* DMCF**       VMCF Client for Windows VMCF Web Access DMCF Web Access          *VMCF includes VMCF/TSO, VMCF/CICS & VMCF/VTAM          **DMCF includes DMCF/TSO, DMCF/CICS & DMCF/VTAM          Viewing and Archiving Products       PageCenter® PageCenter/Web Access PageCenter Client***       AFP Viewer PageCenter Plus®            ***PageCenter Client includes PageCenter Client for TSO, CICS & VTAM          Network Based Products       AnyQueue® AnyQueue/PageSorter® LRS/LAN Server       VPS/PC for NT VPS/PC for Netware VPS/PC for DOS       VPS/PC for OS2 VPS/PC for Windows VPS/RemoteQueue       DRS/PC for DOS DRS/PC for Netware VPS for SMS PrintStation       AnyQueue/WebTRAC® LRS/Web Connect LRS/Net       AnyQueue/Secure™ AnyQueue/Text to PDF

Please enter a subject:

Please enter your question or a description
of the problem in the space below:


* Fields are required

To understand how we will treat your personally identifiable data, see LRS' Privacy Policy.