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MS6293 - Troubleshooting and Supporting Windows 7 in the Enterprise

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

This 3-day course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.

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Upcoming classes

Number	Class Date	Location	Length	Cost	Sign up
MS6293	May 30, 2012 - Jun 01, 2012	Bloomington	3 days	$1395.00	Register
MS6293	Jul 09, 2012 - Jul 11, 2012	Springfield	3 days	$1395.00	Register
MS6293	Aug 13, 2012 - Aug 15, 2012	Springfield	3 days	$1395.00	Register
MS6293	Sep 24, 2012 - Sep 26, 2012	Bloomington	3 days	$1395.00	Register

Prerequisites

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)

*Microsoft Active Directory principles and management
*Microsoft Windows Server 2008 fundamentals
*Microsoft Windows Client fundamentals

Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system

Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:

Course 6292A: Installing and Configuring Windows 7 Client

Course 6420B: Fundamentals of Windows Server 2008

Detailed Class Syllabus

Module 1: Resolving Startup Issues

Lesson 1: Overview of the Windows 7 Recovery Environment

Lesson 2: Configuring and Troubleshooting Startup Settings

Lesson 3: Troubleshooting Issues with Operating System Services

Module 2: Using Group Policy to Centralize Configuration

Lesson 1: Overview of Group Policy Application

Lesson 2: Resolving Client Configuration Failures and GPO Application Issues

Module 3: Resolving Issues for Hardware Devices and Device Drivers

Lesson 1: Overview of Hardware Troubleshooting

Lesson 2: Troubleshooting Physical Failures

Lesson 3: Troubleshooting Failures of Device Drivers

Module 4: Resolving Network Connectivity Issues

Lesson 1: Determining Network Settings

Lesson 2: Troubleshooting Issues with Network Connectivity

Module 5: Resolving Remote Connectivity Issues

Lesson 1: Troubleshooting VPN Connectivity Issues

Lesson 2: Using Remote Desktop

Lesson 3: Troubleshooting User Issues by Using Remote Assistance

Lesson 4: Troubleshooting NAP Issues

Lesson 5: Troubleshooting DirectAccess Issues

Module 6: Resolving Issues with Logon and Resource Access

Lesson 1: Troubleshooting Issues with User Logon

Lesson 2: Troubleshooting Issues with User Profiles

Lesson 3: Troubleshooting Issues with File Access

Lesson 4: Troubleshooting Issues with Printer Access

Module 7: Resolving Issues Related to Security

Lesson 1: Recovering Files Encrypted by EFS

Lesson 2: Recovering Drives Encrypted by BitLocker

Lesson 3: Troubleshooting Issues with Internet Explorer and Content Access

Lesson 4: Troubleshooting Issues with File Permissions

Module 8: Resolving Issues Related to Operating Systems and Applications

Lesson 1: Troubleshooting Issues with Application Installation

Lesson 2: Troubleshooting Issues with Application Operations

Lesson 3: Applying Application and Windows Updates

Module 9: Resolving Performance-Related Issues

Lesson 1: Configuring Performance Options in Windows 7

Lesson 2: Monitoring Reliability and Performance

Lesson 3: Overview of Event Viewer

Module 10: Appendix A: Implementing a Troubleshooting Methodology

Lesson 1: Introduction to the Enterprise Desktop Support Technician Job Role

Lesson 2: Overview of Troubleshooting Steps