CERTIFICATIONS

PROGRAMS

LEARN > Find a Class > Class Summary

ACUCMAUC - Administering Cisco Unified Communications Manager and Unity Connection v8.0 (ACUCM w/AUC)

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

Administering Cisco Unified Communications Manager (ACUCM) v8.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Administering Cisco Unity Connection (AUC) v8.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system.

Click here for a printer-friendly version of this page

Upcoming classes

Number	Class Date	Location	Length	Cost	Sign up
ACUCMAUC	Jun 11, 2012 - Jun 15, 2012	Bloomington	5 days	$3395.00	Register
ACUCMAUC	Jul 30, 2012 - Aug 03, 2012	Bloomington	5 days	$3395.00	Register
ACUCMAUC	Sep 24, 2012 - Sep 28, 2012	Bloomington	5 days	$3395.00	Register

Prerequisites

Basic knowledge of IP and networking or voice networks is suggested, but not required

Basic knowledge of the Windows desktop environment

Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.

Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks

Basic understanding of Cisco Unified Communications Manager

Detailed Class Syllabus

ACUCM Outline

Module 1: Introduction to IP Telephony

Module 2: Defining the Basic Configuration

Module 3: User Administration

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

Module 5: Basic Route Plan Configuration

Module 6: Route Filters and Digit Manipulation

Module 7: Class of Control

Module 8: Understanding Media Resources

Module 9: Features and Services

AUC Outline

Module 1: Introduction to Cisco Unity Connection

Module 2: Configuration of Users and Contacts

Module 3: Implementation of Features

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports