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DBUCCECV - Deploying and Building Cisco Unified Contact Center Enterprise Software for CVP Environments (DBUCCE-CVP)

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

Deploying and Building Cisco Unified Contact Center Enterprise for CVP Environments (DBUCCE-CVP) is an instructor-led course presented to system engineers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product deployed in a CVP environment. This course will give you an understanding of the Unified CCE v8.0 deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. We will accomplish this by installing the Unified CCE v8.0 software, building a fully functional CCE with CVP solution, and introducing Unified CCE v8.0 troubleshooting tools. This course will prepare students to be more effective in a follow on CVPI or AUCCE-CVP course, which require that the learner be familiar with the basic operation of Unified CCE (ICM). This course is based on CCE version 8.X software, and (together with ACCE-CVP) replaces the previously known ICM Bootcamp and UCCE/ICM with CVP courses. Even if you run a version of CCE prior to 8.X, you will benefit from this course and its content. If CVP doesn’t sound familiar to you, but IP-IVR does, refer to SLI’s IP-IVR version of this course - DUCCE. AUCCE and DUCCE are IP-IVR based courses, while ACCE-CVP and DBUCCE-CVP are CVP based courses.

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Upcoming classes

Number	Class Date	Location	Length	Cost	Sign up
DBUCCECV	Jun 11, 2012 - Jun 15, 2012	Bloomington	5 days	$4595.00	Register
DBUCCECV	Oct 01, 2012 - Oct 05, 2012	Bloomington	5 days	$4595.00	Register

Prerequisites

Working knowledge of basic networking and components (router, switch, NIC)

Working knowledge of Microsoft Windows Server 2003 deployed within an Active Directory environment

Detailed Class Syllabus

Course Outline

Module 1: Cisco Unified Contact Center Enterprise for CVP v8.0 Overview

Module 2: Cisco Unified Contact Center Enterprise v8.0 Component Architecture

Module 3: Installing Cisco Unified Contact Center Enterprise v8.0

Module 4: Database and Application Driven Routing Options

Module 5: Installing Cisco Outbound Option

Module 6: Reporting and Maintenance Tools