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MS5119 - Supporting Vista with Desktop Images & Application Packages

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

Elements of this syllabus are subject to change. This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios: • New installations • Single computer migrations • Single computer reinstallations The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

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Prerequisites

Before attending this course, students must: • Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices. • Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership. • Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share. • Have experience installing applications from media (CD/DVD) • Have experience working from a command window. For example, authoring and editing batch files • Be able to burn or creating boot media. For example, ISO. • Have experience configuring BIOS options. For example, boot order. • Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc.. In addition, it is recommended, but not required, that students have completed: • 5115A: Installing and Configuring the Windows Vista Operating Sys

Detailed Class Syllabus

Module 1: Preparing to Apply Desktop Images
This module explains how to describe the necessary steps required to prepare a computer for Windows Vista image deployment.

Identifying the Support Scenarios

Preparing the Target Computer

Backing up the User State

Lab: Preparing to Apply Desktop Images

Reviewing the User State profile and Completing the User State Checklist

Running USMT to Back up a User State

Verifying Successful User State Backup

Module 2: Supporting Computers with Desktop Images
This module explains how to apply a Windows Vista operating system image to a target computer.

Obtaining the Desktop Image

Verifying the Desktop Image Application

Lab: Applying Desktop Images

Booting to the Windows Pre-Installation Environment

Applying an Image from the Network

Verifying Desktop Image Deployment

Module 3: Restoring and Validating User State
This module explains how to restore and validate user state on a newly deployed Windows Vista desktop image.

Restoring User State

Verifying User State

Lab : Restoring and Verifying User State

Running USMT to Restore a User State

Verifying Successful User State Restore

Identifying Areas That Require Additional Restoration

Module 4: Preparing to Install an Application Package
This module explains the steps required to prepare a Windows Vista computer for application installation.

Preparation Steps for Installing an Application Package

Testing Application Packages

Lab : Preparing to Install an Application Package

Predicting the Support Impacts of a New Application

Determining User Requirements

Module 5: Creating and Deploying an Application Installation Package
This module explains how to create and deploy application installation packages to Windows Vista computers.

Application Package Deployment Methods

Creating the Application Packages

Lab : Creating and Deploying an Application Installation Package

Creating a Custom Deployment Package

Performing a Pilot Deployment

Evaluating the Results of a Pilot Deployment

Module 6: Troubleshooting Application Installations
This module explains how to troubleshoot issues that are affect application package installation.

Application Installation Troubleshooting Techniques

Lab : Troubleshooting Application Installation

Troubleshooting Deployed Application Settings

Troubleshooting File Type Associations