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ATITIL3 - ITIL® Foundation Training

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com
ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally. The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 edition. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. Upon completion of the ITIL® Foundation course, students will have “foundational” knowledge of the functions, roles, and processes that span the service lifecycle.
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Upcoming classes
Number Class Date Location Length Cost Sign up
Available Virtual ATITIL3 Sep 10, 2012 - Sep 12, 2012 Springfield 3 days $1395.00 Register


Prerequisites

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
 
Detailed Class Syllabus


Introduction
  • ITIL History

  • Introduction To The Service Lifecycle

  • Introduction To Service Management As A Practice


    • Service Strategy
  • Service Strategy Goals

  • Service Strategy Business Value

  • Service Strategy Key Concepts

  • Service Strategy Key Functions and Processes

  • Service Strategy Roles

  • Class Exercises


    • Service Design
  • Service Design Goals

  • Service Design Business Value

  • Service Design Key Concepts

  • Service Design Key Functions and Processes

  • Service Design Roles

  • Class Exercises


    • Service Transition
  • Service Transition Goals

  • Service Transition Business Value

  • Service Transition Key Concepts

  • Service Transition Key Functions and Processes

  • Service Transition Roles

  • Class Exercises


    • Service Operation
  • Service Operation Goals

  • Service Operation Business Value

  • Service Operation Key Concepts

  • Service Operation Key Functions and Processes

  • Service Operation Roles

  • Class Exercises


    • Continual Service Improvement (CSI)
  • Continual Service Improvement Goals

  • Continual Service Improvement Business Value

  • Continual Service Improvement Key Concepts

  • Continual Service Improvement Key Functions and Processes

  • Continual Service Improvement Roles

  • Class Exercises
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