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ITIL3BRI - ITIL v3 Foundation Bridge Course

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

This 2-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations as part of the new v3 release of ITIL. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL v3 Foundation Certificate in IT Service Management. This course positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses or as part of an overall bridging program to the v3 ITIL Expert certification. At the end of this course you will be able to Identify the new content of ITIL v3, identify the major differences from previous ITIL versions, and prepare for writing the v3 Foundation Bridge exam.

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Prerequisites

Existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL v3.

Detailed Class Syllabus

Module 1
Introduction

Module 2
Service Management as a practice

Module 3
Service Lifecycle

Module 4
Service Strategy

Module 5
Service Design

Module 6
Service Transition

Module 7
Service Operation

Module 8
Continual Service Improvement

Module 9
Mock Exam and Review

Module 10
Course Evaluation and Self Study