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ITILCSI - ITIL® Continual Service Improvement (CSI)

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

The ITIL® CSI (Continual Service Improvement) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Continual Service Improvement Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

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Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Detailed Class Syllabus

Course and Learning Objectives:

The purpose and objectives of Continual Service Improvement

How Continual Service Improvement integrates with the stages in the Lifecycle

How Continual Service Improvement depends upon an understanding of change within an organization

The nature of the activities and the skills required for the 7 step improvement process

How tools can assist some or all of the activities in the Continual Service Improvement process

The effects on an organization of the challenges facing Continual Service Improvement