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ITILMALC - ITIL® Managing Across the Lifecycle (MALC)

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

The ITIL® MALC (Managing Across the Lifecycle) course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL® Managing Across the Lifecycle exam. The course prepares candidates to take the ITIL® Managing Across the Lifecycle Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace. This certification completes the ITIL® Intermediate Lifecycle and Capability streams by focusing on the knowledge required to implement and manage the necessary skills associated with the use of the Service Lifecycle.

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Prerequisites

An ITIL® Foundation certificate and a minimum of 15 credits earned through the formal Service Lifecycle stream or Service Capability stream qualifications.

Detailed Class Syllabus

Course and Learning Objectives:

Managing the planning and Implementation of IT Service Management

Lifecycle positioning and transition

How to achieve business value with people, process and function

Challenges, Critical Success Factors and risks to service management

Risk Management

Lifecycle project assessment

Management of strategic change

Understanding complementary industry guidance