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ITILPPO - ITIL® Planning, Protection and Optimization (PPO)

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com
The ITIL® PPO (Planning, Protection & Optimization) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Planning, Protection & Optimization Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
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Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.
 
Detailed Class Syllabus


Course and Learning Objectives:
  • The concept of Service Management as a practice

  • The functions & processes across the Lifecycle

  • The purpose, goal and objectives of Availability Management

  • The purpose, goal and objectives of Capacity Management

  • The purpose, goal and objectives of IT Service Continuity Management

  • The purpose, goal and objectives of Information Security Management

  • The purpose, goal and objectives of Demand Management

  • Technology Implementation considerations
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