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ITILRCV - ITIL® Release, Control and Validation (RCV)

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com
The ITIL® RCV (Release, Control & Validation) course is part of the ITIL® 2011 edition Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Release, Control & Validation Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
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Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.
 
Detailed Class Syllabus


Course and Learning Objectives:
  • The concept of Service Management as a practice

  • The purpose, goal and objectives of the Change Management Process

  • The purpose of the SACM process and the goal of Configuration Management

  • The use of a Configuration Management System (CMS), and its major components, in supporting the effective execution of SACM process

  • The purpose, goal, objectives and scope of the RDM process

  • The purpose, goal and objectives of the SVT process

  • The purpose, goal, objectives and scope of the KM process

  • The purpose, goal, objectives and scope of the Service Evaluation process

  • The purpose and scope of the Request Fulfillment process
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