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ITILSD - ITIL® Service Design (SD)

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

The ITIL® SD (Service Design) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Design Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

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Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Detailed Class Syllabus

Course and Learning Objectives:

Service Design principles and service composition

Activities and techniques within Requirements Engineering

Functional roles analysis and use of the RACI matrix

The types of tools that would benefit Service Design

Activities and techniques associated with Application Management

Designing supporting systems, especially the Service Portfolio

Business Service Management (BSM) and Service Oriented Architecture (SOA) principles