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ITILSO - ITIL® Service Operation (SO)

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

The ITIL® SO (Service Operation) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Operation Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

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Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Detailed Class Syllabus

Course and Learning Objectives:

The term “Service Operation”, and how it fits in the overall core ITIL Lifecycle

The operational activities of processes covered in other Lifecycle phases

Service Operation Processes

Organizational issues including: Functions, Groups, Teams, Department and Divisions

Service Operation Activities

Service Operation Technology Considerations and Requirements

Planning and Implementing Service Management Technologies

Managing Change in Service Operations

Challenges, Critical Success Factors and Risks