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ITILSOA - ITIL® Service Offerings and Agreements (SOA)

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com
The ITIL® SOA (Service Offerings & Agreements) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Service Offerings & Agreements Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
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Upcoming classes
Number Class Date Location Length Cost Sign up
ITILSOA Jun 04, 2012 - Jun 07, 2012 Springfield 4 days $2495.00 Register


Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.
 
Detailed Class Syllabus


Course and Learning Objectives:
  • The concept of Service Management as a practice

  • The functions & processes across the Lifecycle

  • The Service Portfolio and its relationship with the Service Catalogue and Service Pipeline

  • The purpose, goal and objectives of Service Catalog Management

  • The purpose, goal and objectives of Service Level Management (SLM) process

  • The purpose, goal and objectives of Demand Management

  • The purpose, goal and objectives of Supplier Management

  • The purpose, goal and objectives of Financial Management

  • Technology Implementation considerations
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