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ITILSS - ITIL® Service Strategy (SS)

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

The ITIL® SS (Service Strategy) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Strategy Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

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Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Detailed Class Syllabus

Course and Learning Objectives:

The logic of value-creation within the context of the ITIL Service Lifecycle

Strategic assets of an organization and their performance potential for serving

Formal definitions of services suitable for planning and execution across the Service Lifecycle

Service valuation, demand modeling, service provisioning and analysis, and business impact analysis

Service Portfolio Management, methods, and processes related to service management and services

High-level strategies for demand management that can be supported by capabilities across the Service Lifecycle

How Service Strategy is driven through and informed by other elements of the Service Lifecycle