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MS2011 - Troubleshooting Microsoft Exchange Server 2003

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

This workshop provides students with the knowledge and skills to identify and resolve common Microsoft Exchange Server issues.

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Prerequisites

Course MS2400, Implementing and Managing Exchange Server 2003 or Course MS2009, Upgrading Your Skills from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003 or equivalent knowledge

Detailed Class Syllabus

Unit 1: Introduction to Troubleshooting Exchange Server 2003

Configure and prepare servers for basic troubleshooting.

Analyze process and data flow in a flowchart.

Access and apply information from a service request and other workshop components.

Identify a problem and recommend a solution.

Unit 2: Troubleshooting Network Connectivity

Identify the underlying causes when mail from one server is not received by recipients on another and resolve the problem.

Identify the underlying causes when a user cannot connect to an Exchange server as a remote user and resolve the problem.

Identify the underlying causes when no one in an organization can receive Internet e-mail and resolve the problem.

Unit 3: Troubleshooting Public Folders and Mailboxes

Identify the underlying causes a user cannot receive Internet e-mail to his e-mail address and resolve the problem.

Identify the underlying causes when a user cannot send or receive Internet e-mail and resolve problem.

Identify the underlying causes when a user is unable to post a message to a public folder and resolve problem.

Unit 4: Troubleshooting Outlook Web Access and Outlook Mobile Access

Identify the underlying causes when a user cannot access Outlook Web Access because of an HTTP 501 error message and resolve the problem.

Identify the underlying causes when a user cannot access Outlook Web Access because of a HTTP 503 error and resolve the problem.

Identify the underlying causes when a user cannot access Outlook Mobile Access and resolve the problem.

Unit 5: Troubleshooting Client Connectivity

Identify the underlying causes when a user is unable to send e-mail to the Internet from home using Outlook Express and resolve the problem.

Identify the underlying causes when a user receives a "The connection to the server has failed" message and resolve the problem.

Identify the underlying causes when a new user receives an error message when trying to connect to her mailbox and resolve problem.

Unit 6: Troubleshooting Server Connectivity

Troubleshoot problems with message delivery between routing groups.

Troubleshoot problems with message delivery between an Exchange organization and the Internet.

Unit 7: Troubleshooting Server Performance

Identify and resolve messaging problems related to performance problems in domain controllers and global catalog servers.

Identify and resolve messaging performance problems caused by the running of scheduled applications.

Troubleshoot messaging problems caused by hardware components in server systems.

Unit 8: Troubleshooting Security Issues

Identify and resolve problems related to encrypting e-mail using S/MIME.

Identify and resolve problems related to using SSL to secure email.

Identify and resolve problems related to Exchange Server 2003 security configurations.

Unit 9: Troubleshooting the Migration to Exchange Server 2003

Identify the underlying causes when a user cannot access their mailbox after a migration and resolve the problem.

Identify the underlying causes when a user cannot send e-mail to the Exchange 5.5 organization during a migration and resolve the problem.

Identify the underlying causes when a user cannot send e-mail to some users during a migration and resolve the problem.

Unit 10: Troubleshooting an Exchange Server 2003 Organization

Identify multiple issues affecting the messaging functionality within an organization.