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DUIC8.0+ - Deploying Cisco Unified Intelligence Center v8.0 (DUIC)

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

Deploying Cisco Unified Intelligence Center Plus (DUIC+) 8.0 is an Implementation and Administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE). CUIC, as a product, is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer, and at the same time, present a consistent user interface and a common tool, to access the varied data across multiple Cisco product families. The version of this course (DUIC+) is a customized course which combines the Off The Shelf (OTS) DUIC course, along with a more real-world lab environment -plus the real-world experience of your instructor - to provide an enhanced learning experience beyond the OTS course . The SLI DUIC+ course is best described as interactive, and includes all of the components which make up a UCCE installation, from the PSTN all the way down to the agent. Since students are working on our live-test system, you are encouraged to experiment and try the what-if scenarios that are not feasible in a production environment. This provides students a chance to see how changing Service Levels in a Call Type might affect reporting, or how Agent Desk Settings impacts things, as just a few examples. In this course, the instructor will encourage any and all out of the box thinking that students might want to try.

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Upcoming classes

Number	Class Date	Location	Length	Cost	Sign up
DUIC8.0+	May 29, 2012 - May 31, 2012	Bloomington	3 days	$3395.00	Register
DUIC8.0+	Sep 04, 2012 - Sep 06, 2012	Bloomington	3 days	$3395.00	Register

Prerequisites

Working knowledge of Unified Contact Center Enterprise is desirable.

Working knowledge of Contact Center operations is desirable.

Working knowledge of SQL commands is desirable, but not required.

Detailed Class Syllabus

Course Outline

CUIC Overview

UCCE Configuration Requirements to Support CUIC

CUIC Initial Configuration for CCE (ICM) Integration

CUIC Initial Configuration for CVP Integration

CUIC Administration

Managing Users and Security in CUIC

Running Unified Intelligence Center Reports

Key Concepts

Creating A New Cisco Unified Intelligence Center Report