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MS2261 - Supporting Users Running the Microsoft Windows XP Operating System

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com
This introductory course provides individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment or Windows XP Home edition in a workgroup environment.
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This class is available as a self-learning class also. Please contact LRS Education for more information about E-Learning.

Prerequisites

Experience using Microsoft Office and Windows as a general user. It is recommended, but not required, that students have the CompTIA A+ Certification.
 
Detailed Class Syllabus


Module 1: Introduction to Supporting Users
  • The Desktop Support Technician

  • The Windows Desktop Operating Systems

  • Tools for Troubleshooting Windows Desktop Operating Systems


  • Module 2: Resolving Installation Issues
  • Preparing for Installation

  • Preparing the Hard Disk for Installation

  • How the Installation Process Works

  • Troubleshooting an Attended Installation

  • Troubleshooting an Upgrade

  • Troubleshooting an Unattended Installation

  • Troubleshooting the Boot Process


  • Module 3: Resolving Desktop Management Issues
  • Troubleshooting Logon

  • Troubleshooting User Configuration

  • Troubleshooting Multilingual Configuration

  • Troubleshooting Security and Local Policy Settings

  • Troubleshooting System Performance

  • Resolving Desktop Management Issues


  • Module 4: Resolving File and Folder Issues
  • Managing Files and Folders

  • Troubleshooting Access to Files and Folders

  • Troubleshooting Access to Shared Files and Folders

  • Troubleshooting Access to Offline Files


  • Module 5: Resolving Hardware Issues
  • Managing Drivers

  • Troubleshooting Storage Devices

  • Troubleshooting Display Devices

  • Troubleshooting Import and Output (I/O) Devices

  • Troubleshooting Advanced Configuration and Power Interface (ACPI)


  • Module 6: Resolving Print Issues
  • Installing Local and Network Printers

  • Troubleshooting Printer Drivers

  • Troubleshooting Printers and Print Jobs

  • Auditing Printers


  • Module 7: Resolving Network Connectivity Issues
  • Applying the OSI Model

  • Managing Computer Addressing

  • Managing Name Resolution

  • Troubleshooting Remote Connection Issues
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