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MS2261 - Supporting Users Running the Microsoft Windows XP Operating System

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

This introductory course provides individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment or Windows XP Home edition in a workgroup environment.

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This course has not been scheduled yet. Please contact us by clicking the link below to learn about availability.

This class is available as a self-learning class also. Please contact LRS Education for more information about E-Learning.

Prerequisites

Experience using Microsoft Office and Windows as a general user. It is recommended, but not required, that students have the CompTIA A+ Certification.

Detailed Class Syllabus

Module 1: Introduction to Supporting Users

The Desktop Support Technician

The Windows Desktop Operating Systems

Tools for Troubleshooting Windows Desktop Operating Systems

Module 2: Resolving Installation Issues

Preparing for Installation

Preparing the Hard Disk for Installation

How the Installation Process Works

Troubleshooting an Attended Installation

Troubleshooting an Upgrade

Troubleshooting an Unattended Installation

Troubleshooting the Boot Process

Module 3: Resolving Desktop Management Issues

Troubleshooting Logon

Troubleshooting User Configuration

Troubleshooting Multilingual Configuration

Troubleshooting Security and Local Policy Settings

Troubleshooting System Performance

Resolving Desktop Management Issues

Module 4: Resolving File and Folder Issues

Managing Files and Folders

Troubleshooting Access to Files and Folders

Troubleshooting Access to Shared Files and Folders

Troubleshooting Access to Offline Files

Module 5: Resolving Hardware Issues

Managing Drivers

Troubleshooting Storage Devices

Troubleshooting Display Devices

Troubleshooting Import and Output (I/O) Devices

Troubleshooting Advanced Configuration and Power Interface (ACPI)

Module 6: Resolving Print Issues

Installing Local and Network Printers

Troubleshooting Printer Drivers

Troubleshooting Printers and Print Jobs

Auditing Printers

Module 7: Resolving Network Connectivity Issues

Applying the OSI Model

Managing Computer Addressing

Managing Name Resolution

Troubleshooting Remote Connection Issues