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MS2262 - Supporting Users Running Applications on a Microsoft Windows XP Operating System

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at
This course provides individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System.
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This class is available as a self-learning class also. Please contact LRS Education for more information about E-Learning.


Experience using Microsoft Office and Windows as a general user. It is recommended, but not required, that students have the CompTIA A+ Certification.
Detailed Class Syllabus

Module 1: Introduction to Desktop Application Support
  • Overview of Desktop Application Support

  • Overview of the Windows System Architecture

  • Overview of Application Installation

  • Module 2: Introduction to Troubleshooting Applications
  • Troubleshooting MS-DOS-Based and Win16 Applications

  • Troubleshooting Win32 Applications

  • Troubleshooting Application Compatibility Issues

  • Troubleshooting Security Issues Related to Applications

  • Module 3: Supporting Microsoft Internet Explorer
  • Configuring General Settings

  • Configuring Security and Privacy Settings

  • Configuring Content Settings

  • Configuring Connectivity Settings

  • Configuring Program and Advanced Settings

  • Customizing Internet Explorer

  • Module 4: Supporting Outlook Express
  • Configuring Outlook Express for Email

  • Managing Outlook Express Data

  • Configuring Outlook Express for Newsgroups

  • Module 5: Supporting Microsoft Office
  • Introduction to Supporting Microsoft Office

  • Supporting Office Installation

  • Supporting an Upgrade

  • Managing Office Security and Recoverability

  • Managing Office Language Features

  • Module 6: Supporting Microsoft Outlook
  • Configuring Outlook

  • Managing Outlook Data

  • Troubleshooting Outlook
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