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MS2263 - Exam Preparation for the MCDST Certification

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

This clinic prepares students who are currently providing end-user support in a Microsoft Windows XP operating environment with a review of the objectives covered on the Microsoft Certified Desktop Support Technician (MCDST) certification exams.

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This class is available as a self-learning class also. Please contact LRS Education for more information about E-Learning.

Prerequisites

Have 50%-75% of the skills reflected in the preparation guides for exams 70-271 and 70-272

Detailed Class Syllabus

Preparing for Exam 70-271

Troubleshooting an Installation of Windows XP Home or Windows XP Professional

Managing and Troubleshooting Access to Resources

Configuring and Troubleshooting Hardware Devices and Drivers

Configuring and Troubleshooting the Desktop and User Environments

Troubleshooting Network Protocols and Services

Session Review

Preparing for Exam 70-272

Configuring and Troubleshooting Applications

Resolving Issues Related to Usability

Resolving Issues Related to Application Customization

Configuring and Troubleshooting Connectivity for Applications

Configuring Application Security

Session Review