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MS2272 - Implementing and Supporting MS Windows XP Professional

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at
The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.
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A+ and Network+ certifications or equivalent knowledge; Course MS2028, Basic Administration of Microsoft Windows 2000; or have equivalent knowledge of administrative tasks.
Detailed Class Syllabus

Installing Microsoft Windows XP Professional
  • Planning an Installation of Microsoft Windows XP Professional

  • Installing Windows XP Professional from a Product CD

  • Installing Windows XP Professional over a Network

  • Upgrading to Microsoft Windows XP Professional

  • Transferring User Settings by Using the USMT

  • Activating Windows XP Professional

  • Troubleshooting Failed Installations

  • Automating an Installation of Microsoft Windows XP Professional
  • Introduction to Automating an Installation of Windows XP Professional

  • Creating Answer Files

  • Creating a Uniqueness Database File

  • How Setup Uses Answer Files and UDFs

  • Performing an Automated Installation of Windows XP Professional

  • Introduction to Creating and Deploying an Image

  • Preparing a Reference Computer

  • Creating, Testing, and Deploying an Image

  • Remote installation Services

  • Configuring Hardware on a Computer Running Microsoft Windows XP Professional
  • Installing and Configuring Hardware Devices

  • Working with Drivers

  • Troubleshooting Hardware Devices

  • Managing Disks
  • Working with Disk Management

  • Working with Basic Disks

  • Working with Dynamic Disks

  • Preparing Disks When Upgrading to Windows XP Professional

  • Managing Disks

  • Defragmenting Volumes

  • Configuring and Managing File Systems
  • Working with File Systems

  • Managing Data Compression

  • Securing Data by Using EFS

  • Troubleshooting the Boot Process and Other System Issues
  • Examining the Windows XP Professional Boot Process

  • Controlling System Settings During the Boot Process

  • Changing Startup Behavior Using the Boot.ini File

  • Using Advanced Boot Options to Troubleshoot Startup Problems

  • Using the Recovery Console to Start the Computer

  • Restoring a Computer to a Previous State

  • Configuring the Desktop Environment
  • Configuring User Desktop Settings

  • Customizing the Desktop Environment

  • Configuring System Settings

  • Understanding How Profiles and Group Policy Affect Desktop Customization

  • Using Remote Assistance

  • Configuring TCP/IP Addressing and Name Resolution
  • Configuring IP Addresses

  • Troubleshooting IP Addresses

  • Determining TCP/IP Name Resolution Methods

  • Configuring a DNS and WINS Client

  • Connecting to a Remote Host

  • Configuring Microsoft Windows XP Professional to Operate in Win Networks
  • Examining Workgroups and User Accounts

  • Creating and Authenticating Local User Accounts

  • Configuring Local Security

  • Configuring Logon Options in a Workgroup

  • Configuring Networking Options in a Workgroup

  • Joining a Domain

  • Operating in a Domain

  • Supporting Remote Users
  • Establishing Remote Access Connections

  • Connecting to Virtual Private Networks

  • Configuring Inbound Connections

  • Configuring Authentication Protocols and Encryption

  • Using Remote Desktop

  • Storing User Names and Passwords to Facilitate Remote Connection

  • Configuring Microsoft Windows XP for Mobile Computing
  • Configuring Hardware for Mobile Computing

  • Configuring Power Management Options for Mobile Computing

  • Making Files, Folders, and Web Pages Available for Offline Use

  • Monitoring Resources and Performance
  • Determining System Information

  • Using Task Manager to Monitor System Performance

  • Using Performance and Maintenance Tools to Improve Performance

  • Monitoring Event Logs

  • Configuring Program Compatibility
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