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MS5051 - Monitoring and Troubleshooting Exchange Server 2007
If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at
Elements of this syllabus are subject to change. At the end of this two-day workshop, specialists will be able to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.
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This workshop requires that students meet the following prerequisites: • Understanding of server hardware. For example, the role of hardware components and understanding of potential hardware bottlenecks. • Basic knowledge of server and Exchange performance characteristics. For example, the importance of sample rates and sizes are and how they are used. • Experience using these tools and applications: • Perfmon command • MDBVUE tool • Active Directory Management tools • telnet commands • nslookup command • Internet Information Services (IIS) Admin • Windows PowerShell • Exchange QueueViewer • Exchange Management Console • Event Viewer • Outlook • ADMAP command • Working knowledge of Windows server operating system. For example, how storage is configured, basic backup and restore techniques, and what a client/server application interaction means. • Working knowledge of network technologies. For example, what Transmission Control Protocol (TCP/IP) and Domain Name System
Detailed Class Syllabus
Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting
After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.
Introduction to Microsoft Operations Manager
Introduction to Troubleshooting Exchange Server 2007
Using MOM to Monitor Exchange Servers
Lab: Introduction to Exchange Server Monitoring and Troubleshooting
Developing a Monitoring and Troubleshooting Process
Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity
After completing this unit, students will be able monitor and troubleshoot mail flow.
Tools for Monitoring Client Performance and Connectivity
Process for Troubleshooting MAPI Clients
Process for Troubleshooting Client Access Server Clients
Lab: Monitoring and Troubleshooting Client Performance and Connectivity
Monitoring Client Connectivity
Troubleshooting Mailbox Log-On Issues
Troubleshooting a Client Access Server Issue
Unit 3: Troubleshooting Access to Resources and Messages
After completing this unit, students will be able to troubleshoot access to resources and messages.
How Public Folder Access Works
How Calendaring Works
Process for Troubleshooting Client Access Server Issues
Lab: Troubleshooting Access to Messaging Contents
Troubleshooting a Public Folder Access Issue s
Troubleshooting a Calendaring Issue
Troubleshooting an Outlook Web Access (OWA) Access Issue
Troubleshooting an E-Mail Message That Won't Open
Unit 4: Monitoring and Troubleshooting Mail Flow
After completing this unit, students will be able to monitor and troubleshoot mail flow.
Tools for Monitoring Mail Flow
Process for Troubleshooting Internal Mail Flow
Process for Troubleshooting External Mail Flow
Lab: Monitoring and Troubleshooting Mail Flow
Configuring Monitoring of Message Queues
Troubleshooting a Message Queue Bottleneck
Troubleshooting an Undelivered E-Mail Message
Unit 5: Monitoring and Troubleshooting Mailbox Servers
After completing this unit, students will be able to monitor and troubleshoot mailbox servers.
Tools for Monitoring Mailbox Servers
Process for Troubleshooting Mailbox Servers
Guidelines for Troubleshooting Mailbox Server Performance
Lab: Monitoring and Troubleshooting Mailbox Servers
Configuring monitoring of Mailbox servers
Troubleshooting a Mailbox Log-on Issue
Troubleshooting a Mailbox Store Mounting Issue
Unit 6: Monitoring and Troubleshooting External and Additional Services
After completing this unit, students will be able to monitor and troubleshoot external and additional services.
External and Additional Services Required by Exchange Server 2007
External Services Required for Unified Messaging in Exchange Server 2007
Tools for Monitoring External Services
Lab: Monitoring and Troubleshooting External and Additional Services
Configuring Monitoring of External Services
Troubleshooting External Services
Discussion: The Impact of External and Additional Services on Exchange Environments
Unit 7: Identifying Trends in a Messaging System
After completing this unit, students will be able to identify and address trends in a messaging system.
Tools for Identifying Trends in a Messaging System
Information Required to Identify and Resolve Trends
Lab: Identifying Trends in a Messaging System
Creating Messaging Reports
Evaluating Messaging Reports
Recommending Configuration Changes
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