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MS5051 - Monitoring and Troubleshooting Exchange Server 2007

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com
Elements of this syllabus are subject to change. At the end of this two-day workshop, specialists will be able to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.
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Prerequisites

This workshop requires that students meet the following prerequisites: • Understanding of server hardware. For example, the role of hardware components and understanding of potential hardware bottlenecks. • Basic knowledge of server and Exchange performance characteristics. For example, the importance of sample rates and sizes are and how they are used. • Experience using these tools and applications: • Perfmon command • MDBVUE tool • Active Directory Management tools • telnet commands • nslookup command • Internet Information Services (IIS) Admin • Windows PowerShell • Exchange QueueViewer • Exchange Management Console • Event Viewer • Outlook • ADMAP command • Working knowledge of Windows server operating system. For example, how storage is configured, basic backup and restore techniques, and what a client/server application interaction means. • Working knowledge of network technologies. For example, what Transmission Control Protocol (TCP/IP) and Domain Name System
 
Detailed Class Syllabus


Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting
After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.
  • Overview

  • Introduction to Microsoft Operations Manager

  • Introduction to Troubleshooting Exchange Server 2007

  • Using MOM to Monitor Exchange Servers

  • Lab: Introduction to Exchange Server Monitoring and Troubleshooting

  • Developing a Monitoring and Troubleshooting Process


  • Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity
    After completing this unit, students will be able monitor and troubleshoot mail flow.
  • Overview

  • Tools for Monitoring Client Performance and Connectivity

  • Process for Troubleshooting MAPI Clients

  • Process for Troubleshooting Client Access Server Clients

  • Lab: Monitoring and Troubleshooting Client Performance and Connectivity

  • Monitoring Client Connectivity

  • Troubleshooting Mailbox Log-On Issues

  • Troubleshooting a Client Access Server Issue


  • Unit 3: Troubleshooting Access to Resources and Messages
    After completing this unit, students will be able to troubleshoot access to resources and messages.
  • Overview

  • How Public Folder Access Works

  • How Calendaring Works

  • Process for Troubleshooting Client Access Server Issues

  • Lab: Troubleshooting Access to Messaging Contents

  • Troubleshooting a Public Folder Access Issue s

  • Troubleshooting a Calendaring Issue

  • Troubleshooting an Outlook Web Access (OWA) Access Issue

  • Troubleshooting an E-Mail Message That Won't Open


  • Unit 4: Monitoring and Troubleshooting Mail Flow
    After completing this unit, students will be able to monitor and troubleshoot mail flow.
  • Overview

  • Tools for Monitoring Mail Flow

  • Process for Troubleshooting Internal Mail Flow

  • Process for Troubleshooting External Mail Flow

  • Lab: Monitoring and Troubleshooting Mail Flow

  • Configuring Monitoring of Message Queues

  • Troubleshooting a Message Queue Bottleneck

  • Troubleshooting an Undelivered E-Mail Message


  • Unit 5: Monitoring and Troubleshooting Mailbox Servers
    After completing this unit, students will be able to monitor and troubleshoot mailbox servers.
  • Overview

  • Tools for Monitoring Mailbox Servers

  • Process for Troubleshooting Mailbox Servers

  • Guidelines for Troubleshooting Mailbox Server Performance

  • Lab: Monitoring and Troubleshooting Mailbox Servers

  • Configuring monitoring of Mailbox servers

  • Troubleshooting a Mailbox Log-on Issue

  • Troubleshooting a Mailbox Store Mounting Issue


  • Unit 6: Monitoring and Troubleshooting External and Additional Services
    After completing this unit, students will be able to monitor and troubleshoot external and additional services.
  • Overview

  • External and Additional Services Required by Exchange Server 2007

  • External Services Required for Unified Messaging in Exchange Server 2007

  • Tools for Monitoring External Services

  • Lab: Monitoring and Troubleshooting External and Additional Services

  • Configuring Monitoring of External Services

  • Troubleshooting External Services

  • Discussion: The Impact of External and Additional Services on Exchange Environments


  • Unit 7: Identifying Trends in a Messaging System
    After completing this unit, students will be able to identify and address trends in a messaging system.
  • Overview

  • Tools for Identifying Trends in a Messaging System

  • Information Required to Identify and Resolve Trends

  • Lab: Identifying Trends in a Messaging System

  • Creating Messaging Reports

  • Evaluating Messaging Reports

  • Recommending Configuration Changes
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