CERTIFICATIONS

PROGRAMS

LEARN > Find a Class > Class Summary

MS5051 - Monitoring and Troubleshooting Exchange Server 2007

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

Elements of this syllabus are subject to change. At the end of this two-day workshop, specialists will be able to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Click here for a printer-friendly version of this page.

This course has not been scheduled yet. Please contact us by clicking the link below to learn about availability.

Prerequisites

This workshop requires that students meet the following prerequisites: • Understanding of server hardware. For example, the role of hardware components and understanding of potential hardware bottlenecks. • Basic knowledge of server and Exchange performance characteristics. For example, the importance of sample rates and sizes are and how they are used. • Experience using these tools and applications: • Perfmon command • MDBVUE tool • Active Directory Management tools • telnet commands • nslookup command • Internet Information Services (IIS) Admin • Windows PowerShell • Exchange QueueViewer • Exchange Management Console • Event Viewer • Outlook • ADMAP command • Working knowledge of Windows server operating system. For example, how storage is configured, basic backup and restore techniques, and what a client/server application interaction means. • Working knowledge of network technologies. For example, what Transmission Control Protocol (TCP/IP) and Domain Name System

Detailed Class Syllabus

Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting
After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.

Overview

Introduction to Microsoft Operations Manager

Introduction to Troubleshooting Exchange Server 2007

Using MOM to Monitor Exchange Servers

Lab: Introduction to Exchange Server Monitoring and Troubleshooting

Developing a Monitoring and Troubleshooting Process

Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity
After completing this unit, students will be able monitor and troubleshoot mail flow.

Overview

Tools for Monitoring Client Performance and Connectivity

Process for Troubleshooting MAPI Clients

Process for Troubleshooting Client Access Server Clients

Lab: Monitoring and Troubleshooting Client Performance and Connectivity

Monitoring Client Connectivity

Troubleshooting Mailbox Log-On Issues

Troubleshooting a Client Access Server Issue

Unit 3: Troubleshooting Access to Resources and Messages
After completing this unit, students will be able to troubleshoot access to resources and messages.

Overview

How Public Folder Access Works

How Calendaring Works

Process for Troubleshooting Client Access Server Issues

Lab: Troubleshooting Access to Messaging Contents

Troubleshooting a Public Folder Access Issue s

Troubleshooting a Calendaring Issue

Troubleshooting an Outlook Web Access (OWA) Access Issue

Troubleshooting an E-Mail Message That Won't Open

Unit 4: Monitoring and Troubleshooting Mail Flow
After completing this unit, students will be able to monitor and troubleshoot mail flow.

Overview

Tools for Monitoring Mail Flow

Process for Troubleshooting Internal Mail Flow

Process for Troubleshooting External Mail Flow

Lab: Monitoring and Troubleshooting Mail Flow

Configuring Monitoring of Message Queues

Troubleshooting a Message Queue Bottleneck

Troubleshooting an Undelivered E-Mail Message

Unit 5: Monitoring and Troubleshooting Mailbox Servers
After completing this unit, students will be able to monitor and troubleshoot mailbox servers.

Overview

Tools for Monitoring Mailbox Servers

Process for Troubleshooting Mailbox Servers

Guidelines for Troubleshooting Mailbox Server Performance

Lab: Monitoring and Troubleshooting Mailbox Servers

Configuring monitoring of Mailbox servers

Troubleshooting a Mailbox Log-on Issue

Troubleshooting a Mailbox Store Mounting Issue

Unit 6: Monitoring and Troubleshooting External and Additional Services
After completing this unit, students will be able to monitor and troubleshoot external and additional services.

Overview

External and Additional Services Required by Exchange Server 2007

External Services Required for Unified Messaging in Exchange Server 2007

Tools for Monitoring External Services

Lab: Monitoring and Troubleshooting External and Additional Services

Configuring Monitoring of External Services

Troubleshooting External Services

Discussion: The Impact of External and Additional Services on Exchange Environments

Unit 7: Identifying Trends in a Messaging System
After completing this unit, students will be able to identify and address trends in a messaging system.

Overview

Tools for Identifying Trends in a Messaging System

Information Required to Identify and Resolve Trends

Lab: Identifying Trends in a Messaging System

Creating Messaging Reports

Evaluating Messaging Reports

Recommending Configuration Changes