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MS5117 - Install, Config, Troubleshooting, and Maintaining Win Vista

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

Elements of this syllabus are subject to change. This three-day instructor-led course provides IT Professionals who work in enterprise organizations with the knowledge and skills to install, deploy, configure, secure, maintain, and troubleshoot Windows Vista. This advanced course is aimed at enterprise desktop support technicians who want to gain an in-depth knowledge of Windows Vista.

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Prerequisites

Before attending this course, students must: • Be familiar with PC hardware and devices. For example, be able to look into the device manager and look for unsupported devices. • Have fundamental knowledge of TCP/IP. • Have fundamental knowledge of Windows and Active Directory directory service. For example, domain user accounts, domain versus local user accounts, user profiles, and group membership. • Be able to map network file shares. For example, be familiar with Universal Naming Convention paths and mapping local resources to servers and shares. • Have experience of installing applications. • Have experience of working from a command prompt. For example, authoring and editing batch files. • Have experience of configuring basic input/output system options. • Be familiar with reviewing support logs. Know that there is a chronology, sequential order, and severity. • Have experience of supporting previous versions of the Windows operating system.

Detailed Class Syllabus

Module 1: Installing, Upgrading, and Deploying Windows Vista

Introduction to Windows Vista

Performing a Clean Installation of Windows Vista

Upgrading and Migrating to Windows Vista from a Previous Version of Windows

Windows Vista Desktop Deployment Infrastructure

Preparing the Target Computer

Obtaining and Applying a Desktop Image

Lab 1: Installing Windows Vista

Verifying hardware requirements

Installing Windows Vista from DVD (simulation)

Lab 2: Upgrading to Windows Vista Ultimate

Upgrading from Windows XP to Windows Vista Ultimate (simulation)

Upgrading from Windows Vista Business to Windows Vista Ultimate (simulation)

Lab 3: Applying Desktop Images

Booting to the Windows Pre-Installation Environment

Applying an Image from the Network

Verifying Desktop Image Deployment

Module 2: Troubleshooting Windows Vista Startup

Overview of a Troubleshooting Methodology

Overview of the Windows Vista Startup Process

Troubleshooting the Windows Vista Startup Process with Windows RE

Troubleshooting Operating System Services

Lab 1: Preparing for Remote Troubleshooting

Obtaining Information Remotely from Windows Vista

Using the System Information Tool Remotely

Lab 2: Troubleshooting Windows Vista Startup Problems

Gathering System Information and Developing a Plan of Action

Implementing the Proposed Plan of Action

Clean Booting Windows Vista

Module 3: Configuring and Troubleshooting Hardware and Devices

Installing and Configuring Windows Vista Device Drivers

Overview of Troubleshooting Hardware

Dealing with Physical Failures

Dealing with Device Driver Failures

Troubleshooting Printing in Windows Vista

Troubleshooting BitLocker Protected Computers

Lab 1: Configuring Devices

Managing Device Drivers

Lab 2: Troubleshooting Hardware

Gathering Customer Information and Developing a Plan of Action

Resolving a Printing Problem

Checking for Signed Device Drivers

Module 4: Configuring and Troubleshooting Networking

Sharing Data with Others

Managing Windows Vista Files

Configuring Network Connectivity

Configuring Remote Access

Networking Without Wires

Connecting to a Wireless Network

Determining Network Settings

Troubleshooting Network Connections

Lab 1: Sharing Files by Using Windows Vista

Sharing Data with Others

Managing Files

Lab 2: Configuring Remote Access

Configuring a VPN

Lab 3: Networking Mobile Computers

Configuring a Wireless Network

Troubleshooting a Connection to a Wireless Network

Lab 4: Troubleshooting Networks

Gathering Customer Information

Gathering Relevant Computer Information

Resolving the Problem

Module 5: Configuring and Troubleshooting Security

Overview of User Account Control

Troubleshooting User Account Control

Configuring Windows Defender in Windows Vista

Configuring Windows Firewall Settings

Lab 1: Configuring User Account Security

Requesting an Application to Run Elevated One Time

Marking an Application to Always Run Elevated

Configuring User Account Control Panel

Lab 2: Configuring Network Security

Configuring Windows Defender

Configuring Windows Firewall

Lab 3: Troubleshooting Security-Related Issues

Gathering Customer and System Information and Developing a Plan of Action

Implementing a Plan of Action

Additional Security Checks

Module 6: Maintaining and Optimizing Windows Vista

Maintaining Performance by Using Windows Vista Performance Tools

Optimizing Windows by Using Windows Vista Diagnostics Tools

Configuring Windows Update

Lab 1: Maintaining and Optimizing Windows Vista

Monitoring General System Activity by Using Resource Overview

Viewing System Stability by Using Reliability Monitor

Configuring Windows Update

Analyzing Collected Information and Identifying Probable Causes

Implementing a Plan of Action

Viewing and Interpreting Reports in Performance Monitor