CERTIFICATIONS

PROGRAMS

LEARN > Find a Class > Class Summary

MS5118 - Maintaining and Troubleshooting Windows Vista Computers

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at getsmart@LRS.com

Elements of this syllabus are subject to change. This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Click here for a printer-friendly version of this page.

This course has not been scheduled yet. Please contact us by clicking the link below to learn about availability.

Prerequisites

Before attending this course, students must have: • Experience supporting previous versions of the Windows operating system. • Familiarity with an I.T. helpdesk ticketing system. • Experience researching online and local knowledge bases. • Experience running commands from a command window. For example, DOS command prompt. • Familiarity with PC hardware and devices. For example, ability to use Windows device manager and look for unsupported devices. • Basic TCP/IP knowledge. For example, that you need to have a valid IP address. • Basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership. • Fundamentals of applications. For example, client/server applications (how client communicates with the server). • Experience reviewing logs. Know that there is a chronology, sequential order, severity, etc. In addition, it is recommended, but not required, that students have completed: • 5115A: Inst

Detailed Class Syllabus

Module 1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is and its role in an enterprise and how it can be used to improve the support function within and organization.

Overview of a Troubleshooting Methodology

Overview of Troubleshooting Stages

Troubleshooting Component Areas

Lab: Preparing for Remote Troubleshooting

Obtaining Information Remotely from Windows Vista

Using the System Information Tool Remotely

Module 2: Troubleshooting Operating Systems
This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running.

Overview of the Windows Vista Startup Process

Troubleshooting the Windows Vista Startup Process with WinRE

Troubleshooting Operating System Services

Lab: Troubleshooting the Operating System

Gathering System Information and Developing a Plan of Action

Implementing a Plan of Action

Clean Booting Windows Vista

Module 3: Troubleshooting Hardware
This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems.

Overview of Troubleshooting Hardware

Dealing with Physical Failures

Dealing with Device Driver Failures

Troubleshooting Print Devices

Troubleshooting BitLocker Protected Computers

Lab : Troubleshooting Hardware

Gathering Customer Information and Determine a Plan of Action

Resolve Printing Problems

Checking for Signed Device Drivers

Module 4: Troubleshooting Networks
This module explains how to identify the most likely cause of network problems in a number of given network scenarios.

Determining Network Settings

How to Troubleshoot Network Connections

Lab : Troubleshooting Networks

Gathering Customer Information

Gathering Relevant Computer Information

Resolving the Problem

Module 6: Troubleshooting Applications
After completing this module, students will be able to troubleshoot issues that are caused by applications that are causing problems running on Windows Vista.

Overview of Application Troubleshooting

Web Application Troubleshooting

Lab : Troubleshooting Applications

Analyzing Collected Information and Identifying Probable Causes

Implementing a Plan of Action

Troubleshooting Word 2003

Module 7: Maintaining and Optimizing Windows Vista
After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.

Maintaining Windows Vista

Optimizing Windows Vistas Performance

Monitoring Windows Vista

Lab : Maintaining and Optimizing Windows Vista

Analyzing Collected Information and Identifying Probable Causes

Implementing a Plan of Action

View and Interpret Logs in Performance Monitor