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MS5118 - Maintaining and Troubleshooting Windows Vista Computers

If you have any questions about registering for this class, please call (877) 832-0688 Ext. 1493 or email us at
Elements of this syllabus are subject to change. This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
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Before attending this course, students must have: • Experience supporting previous versions of the Windows operating system. • Familiarity with an I.T. helpdesk ticketing system. • Experience researching online and local knowledge bases. • Experience running commands from a command window. For example, DOS command prompt. • Familiarity with PC hardware and devices. For example, ability to use Windows device manager and look for unsupported devices. • Basic TCP/IP knowledge. For example, that you need to have a valid IP address. • Basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership. • Fundamentals of applications. For example, client/server applications (how client communicates with the server). • Experience reviewing logs. Know that there is a chronology, sequential order, severity, etc. In addition, it is recommended, but not required, that students have completed: • 5115A: Inst
Detailed Class Syllabus

Module 1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is and its role in an enterprise and how it can be used to improve the support function within and organization.
  • Overview of a Troubleshooting Methodology

  • Overview of Troubleshooting Stages

  • Overview of Troubleshooting Stages

  • Troubleshooting Component Areas

  • Lab: Preparing for Remote Troubleshooting

  • Obtaining Information Remotely from Windows Vista

  • Using the System Information Tool Remotely

  • Module 2: Troubleshooting Operating Systems
    This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running.
  • Overview of the Windows Vista Startup Process

  • Troubleshooting the Windows Vista Startup Process with WinRE

  • Troubleshooting Operating System Services

  • Lab: Troubleshooting the Operating System

  • Gathering System Information and Developing a Plan of Action

  • Implementing a Plan of Action

  • Clean Booting Windows Vista

  • Module 3: Troubleshooting Hardware
    This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems.
  • Overview of Troubleshooting Hardware

  • Dealing with Physical Failures

  • Dealing with Device Driver Failures

  • Troubleshooting Print Devices

  • Troubleshooting BitLocker Protected Computers

  • Lab : Troubleshooting Hardware

  • Gathering Customer Information and Determine a Plan of Action

  • Resolve Printing Problems

  • Checking for Signed Device Drivers

  • Module 4: Troubleshooting Networks
    This module explains how to identify the most likely cause of network problems in a number of given network scenarios.
  • Determining Network Settings

  • How to Troubleshoot Network Connections

  • Lab : Troubleshooting Networks

  • Gathering Customer Information

  • Gathering Relevant Computer Information

  • Resolving the Problem

  • Module 6: Troubleshooting Applications
    After completing this module, students will be able to troubleshoot issues that are caused by applications that are causing problems running on Windows Vista.
  • Overview of Application Troubleshooting

  • Web Application Troubleshooting

  • Lab : Troubleshooting Applications

  • Analyzing Collected Information and Identifying Probable Causes

  • Implementing a Plan of Action

  • Troubleshooting Word 2003

  • Module 7: Maintaining and Optimizing Windows Vista
    After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.
  • Maintaining Windows Vista

  • Optimizing Windows Vistas Performance

  • Monitoring Windows Vista

  • Lab : Maintaining and Optimizing Windows Vista

  • Analyzing Collected Information and Identifying Probable Causes

  • Implementing a Plan of Action

  • View and Interpret Logs in Performance Monitor
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