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Job Description:
LRS Consulting Services is looking for a Telecommunications Analyst for a contract to perm position in the Nashville, TN area.
The Telecommunications Analyst will be responsible for turning up new contact center locations as well as determining the proper software solution to utilize for integration. The person will plan, analyze, design, develop, implement and test call routing solutions to support business requirements for contact centers. Will support the ICM routing platform, provide project timelines, identifying responsibilities and work with cross functional teams, business owners, and call center team leads to design solutions to meet goals of both the business and the customer.
If this sounds like the right career opportunity for you, then submit your resume to hropp@lrs.com. Visit us at www.LRS.com.
LRS is an equal opportunity employer.
Requirements:
• Experience developing contact center turn up plans, documents, specs, etc including the integration of IVR, Cisco, Avaya, Genesys, etc equipment within contact centers.
• Experience utilizing Cisco ICM.
• Experience working with geographically diverse call/contact centers.
• Demonstratable experience in designing IVR call flows
• Demonstratable experience Project Managing small to medium sized projects.
• College diploma or degree in the field of business administration, computer science, management information systems or telecommunications and 5 years related work experience.
• Ability to speak English and Spanish is preferred but absolutely not required.
• Must have permanent authorization to work for any employer in US without sponsorship.
Job Type:
This position is eligible for some LRS benefits.
Contact Information:
Levi, Ray & Shoup, Inc.
2401 West Monroe Street
Springfield, IL 62704 USA
Phone: (217) 793-3800
Fax: (217) 793-6690
Fax: (888) 537-9882
HROpp@lrs.com