LRS Consulting Services is looking for a Business Systems Analyst for a contract to full-time direct hire position in Nashville, TN.

Job Description:

Responsible for writing systems specifications (requirements) for Avaya, CISCO ICM, and some Genesys-related systems changes.
Will work with the development team to implement the changes.
Will plan, analyze, design, develop, implement and test call routing solutions to support business requirements for contact centers.
Will support the ICM routing platform, provide project timelines, identifying responsibilities and work with cross functional teams, business owners, and call center team leads to design solutions to meet goals of both the business and the customer.

If this sounds like the right career opportunity for you, then submit your resume to hropp@lrs.com. Visit us at www.LRS.com.

LRS is an equal opportunity employer.

Must have experience writing systems specifications (requirements) for Avaya, CISCO ICM, and some Genesys-related systems changes.
Must have experience working with a development team to implement contact center system changes.
Must have experience planning, analyzing, and designing call routing solutions to support business requirements for contact centers.
Must have experience supporting the CISCO ICM routing platform, providing project timelines, identifying responsibilities and working with cross functional teams, business owners, and call center team leads to design solutions to meet goals of both the business and the customer.
Must have experience with IVR, Cisco ICM, Avaya, and Genesys within contact centers.
Experience with Work Force Management within a call center environment is a plus.
Must have experience working with geographically diverse call/contact centers.
Must have experience designing and documenting changes to IVR call flows.
Must have a college diploma or degree in the field of business administration, computer science, management information systems or telecommunications or 5 years related work experience.
Must have strong communication and customer service skills in this position because you will be required to work with internal and external clients to develop solutions.
The ability to speak Spanish in addition to English would be a huge plus but is not required.
Must have permanent authorization to work for any employer in US without sponsorship. Sponsorship is not available.
NO THIRD PARTY CANDIDATES.

This position is eligible for some LRS benefits.