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New LRS Support Portal

LRS is known for going above and beyond when supporting our output management software customers. With more than four decades of experience of helping the world’s largest organizations manage printing and document delivery, we’ve pretty much seen it all. Which is why, when customers call LRS for help with addressing a document challenge, our support staff can quickly answer their question or put them in touch with another LRS employee who can.

But times change and customers don’t always want to call in and talk to a support expert in person. Today, most of us are used to researching issues on our own before requesting help. In the past, LRS customers could use the LRS Internet Customer Support (ICS) website to request maintenance, download documentation or product fixes, and generate emergency license keys. Effective today, that legacy ICS system is transitioning to an all-new support portal with a great deal more functionality.

The new LRS Support Site will give you all the information you’re accustomed to and a whole lot more. Customers can manage support cases online, request maintenance on any licensed LRS product, or download product documentation. In addition, the new service portal introduces a valuable new resource called the LRS Knowledge Base.

The LRS Knowledge Base gives customers instantaneous, 24x7 access to the type of technical and practical implementation documents previously only available to LRS internal staff. Handy documents include pre-installation checklists, tech tips, best practices documents, and more. While many of these documents were available in the past, customers needed to speak to a product support team member to get them. Today, this information is available anytime, anywhere you need it, with a simple click of a button on your web browser or easy-to-use text search. From the customer perspective, it will allow secure single sign-on for easier access to LRS support information. 

Licensed LRS customers will be receiving an email with information about how to sign up for the new LRS Support Portal. Our existing ICS support site will remain open until December 1, 2023, during the transition to the new LRS Support Site system.

We think you’ll love the ease of use and wealth of technical information in the new LRS Support Site and Knowledge Base resources, and we look forward to your feedback. In the meantime, if you have any questions about the new online product support site, feel free to email the LRS Support Team and we’ll be happy to help you out!